Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

There is a 20% re-stocking fee for all returns.

To start a return, you can contact us at buymartianmerch@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at buymartianmerch@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. When sending an e-mail of the issue it is always helpful to send pictures of the damage so we can assist as well as provide any suppliers feedback during the process.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, digital items, or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Buy Martian Merch ™ Contact Info :

Mailing Address : 2929 Post Rd | Unit 83 | Atlanta GA 30187

Contact E-mail : BuyMartianMerch@gmail.com

Contact Phone Number : 321-754-0780